Frequently Asked Questions

Is a doctor's referral required?


No referral is required, however, check with your extended health insurance provider to see if a referral is required in order to be reimbursed.




What should I wear?


Loose fitting clothing, preferably tank top or shorts, as this makes it easier to examine and treat areas of concern.




What should I bring?


Please bring any recent results of special tests, such as X-ray, ultrasound, or MRI, and any physician referral or reports




Where can I park?


You can park on either side of Main St. or on the west side of William St.




What are the accessiblility considerations?


There are 7 steps from the street to the main entrance. Please inform us if assistance is required.




What methods of payment are accepted?


Most extended health care plans cover physiotherapy services, however, plans vary in terms of how much they will cover. Some plans will pay in full, where others will only pay a percentage. We recommend you check the details of your specific plan prior to your appointment. We accept cash, cheque, Visa/Mastercard and debit. If you have been injured in a car accident, we can directly bill your car insurance and extended health insurance. Our services are not covered by OHIP or WSIB.